Refund Policy for Showtech Edge

At Showtech Edge, we are committed to providing high-quality services and products to empower individuals, families, and businesses with innovative technology solutions. However, we understand that there may be circumstances where a refund may be requested. This Refund Policy outlines the conditions under which refunds are granted.

1. General Refund Guidelines

We strive to ensure that all our customers are satisfied with the services and products they purchase from us. However, due to the nature of digital products and services, we may not be able to offer refunds in certain situations.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Dissatisfaction: If you are not satisfied with a service we provided, you must contact us within 5 days of purchase to discuss your concerns. If we are unable to resolve your issue through support or adjustments, a refund may be issued.

• Non-Delivery of Service: If you paid for a service or product that was not delivered to you (e.g., a course, consultation, or web design service), you are eligible for a full refund. Please contact us immediately if this occurs.

• Billing Errors: If there was an error in billing or a charge that was made in error, you are entitled to a full refund of the incorrect charge. Please notify us within 5 days of the incorrect billing.

3. Non-Refundable Services

Certain services are non-refundable due to the nature of the work involved or the delivery method. These include, but are not limited to:

• Digital Products: Any digital products, such as eBooks, downloadable software, or digital tools, once purchased, are non-refundable.

• Custom Work: Any bespoke work such as custom web design, AI-powered solutions, and chatbot development that has already been started or completed is non-refundable.

• Subscription Plans: Subscription payments for ongoing services, such as web hosting or maintenance, plans of all sizes are non-refundable. If you cancel your subscription, you will not be charged for the next billing cycle, but no refunds will be issued for past payments.

4. Requesting a Refund

To request a refund, please contact us at support@showtechedge.com within the eligibility period and include the following:

• Your full name
• The email address associated with your purchase
• Details about your purchase (e.g., order number, service purchased, and date)
• A brief explanation of why you are requesting a refund

Once your request is received, we will review it and respond within 5 business days. If your refund request is approved, the refund will be processed back to your original payment method.

5. Processing of Refunds

• Refunds are typically processed within 5-10 business days after approval.
• The method of payment you used will determine how the refund is issued. Refunds are typically made via credit/debit card or bank transfer.
• Any transaction fees associated with the refund (if applicable) will be deducted from the refund amount.

6. Contact Us

If you have any questions or concerns about this refund policy, or if you need further assistance with your refund request, please reach out to us at:

Email: support@showtechedge.com
Phone/Whatsapp: +2347063415666

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the date of the change.

Thank you for choosing Showtech Edge! We are here to help you navigate the world of ICT and technology with ease and confidence. If you have any concerns or feedback, don’t hesitate to reach out!